Hotel room booking via CRM

When creating a request to book a room, Bitrix24 received the data: Name, room rate for the selected time period, as well as the customer's contact details - phone and email. 

Creating an email with a payment link 

After the data was displayed in the CRM system, the manager contacted the client through Bitrix24 and confirmed the booking. The manager then launched a process that pulled the client's data from Bitrix24 and generated a special customized payment link. 
The payment link was automatically added to the email template, translated into the customer's communication language and sent to the customer in a message. Thus, the client received the link in his email and could pay for the booking immediately.

Notifying the manager about the payment

A customer pays for the service by following this unique link. Then the system automatically notifies the manager about payment in the CRM-system. We have built managers' work in such a way that without access to a payment terminal they have information about payment or non-payment of hotel rooms.