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Comfortable logistics for the furniture shop
About the client
We were contacted by the founder of a furniture company with showrooms opened in various Ukrainian cities.
Due to the constant need to clarify a lot of different points with clients about the goods and delivery, arranging the joint operation of warehouses and shops was counterproductive.
Given the uniqueness of the structure of the company, we launched the development of automation of business processes in the enterprise: from order receipt to the point of delivery.
Purpose of the project
Organization of business operations: from order receipt to delivery of goods to the customer
Adjustment of order distribution process between warehouses
Building a mechanism for intelligent scheduling of shipment orders for each warehouse
What was done in the course of the project:
Logistics is justly regarded as one of the most challenging niches for process automation.
During the implementation of CRM in the enterprise, we developed a business process through which the manager, during the communication with the client, learned and recorded all the necessary data: the type of delivery (mail, pickup, delivery by company), address, time, etc. Then, based on the information received, moved the deal card to the appropriate stage in the CRM.
How it works:
As soon as the manager filled in the required information, the CRM checked which shop the specified order belonged to and what was its status.
If it was a pick-up or postal delivery, the data on lifting to the floor and assembly were not taken into account.
If a delivery was ordered from a company - these data needed to be clarified by a manager and he specified them in the transaction card.
What the customer received:
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Contacts
latigid.qs4%40eciffoBulgaria, Burgas, ap.complex "Perla" 7, fl.7, ap.14
+40725244953
Portugal, city of CoimbraC. Com. Atrium Solum, Av.Elísio Moura, 101
+351910777651